Training Specialist

POSITION OVERVIEW: The Learning Specialist collects data, designs customers' system, creates instructional content, trains, and supports all assigned system products for customers.

FUNCTIONS OF THE JOB

Essential Functions

• Advises customer as to specific program specifications and needs as determined by needs assessment and design meeting discussions. Acts as the intermediary between the technician and customer.
• Develops required documentation, communicates the final design, tests system programming, and ensures proper system operation and provides documentation to guarantee proper maintenance including system greetings, system recordings, etc.
• Coordinates all aspects of training with the customer including training sessions, training times, training environment, system setup, delivery of training material, and administrative training. Leads project team on arranging the training schedule.
• Controls the training environment (ILT) to ensure the training environment is secluded, conducive to learning, free from inter-personal distractions, ensures that it is both professional, and functional.
• Presents a professional company image always to the customer; acts as an on-site customer service contact for the installation; facilitates quick resolution of all system design and training related questions and/or concerns.
• Performs post-Go-Live follow up with the customer; documents system operation issues, design issues, and training issues during follow up; prioritizes and assigns these issues to appropriate team members for resolution; ensures that each issue is resolved; and keeps project team members (including the customer) informed on the progression of these issues.
• Performs ongoing training and design support for the customer for the life of the system, specifically in support of customer growth, employee turnover, system feature enhancements, etc.
• Maintains detailed knowledge of assigned systems' features and systems' operations; obtains manufacturer certifications and other industry certifications as required. Reviews new system features and programs to apply to customer's business operations.
• Delivers blended learning solutions such as classroom instruction (ILT), virtual webinars (RLL), e-learning content (ie. Feature Teachers and videos), including training documentation.
• Collaborates with subject matter experts (SMEs) across the organization and vendor partners to create best practice learning opportunities and content for the customer.
• Administers the department's Learning Management System (LMS) including uploading new courses, adding new users, running reports, as well as any other necessary maintenance tasks as needed.
• Build and maintain collaborative working relationships with directors, managers, and team members to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity and continued improvement.

Secondary Functions

• Accomplishes all tasks as appropriately assigned or requested

Physical/Visual Activities or Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to reach with hands and arms.
2. The employee must exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
3. Specific vision abilities required by this job include clarity of vision at 20 feet or more as well as 20 inches or less.

Environmental/Atmospheric Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• Normal office environment.
• Site work job conditions are similar to typical construction projects

SUPERVISORY DUTIES:

• This position has no direct reports. However, his/her advice will directly influence the activities of Tech teams of employees with some regularity, and this position will be vested with the authority and latitude to exercise his/her discretion on most projects and work order to commit Tech assets up to five (5) percent of each project's or work order's budgeted cost.

POSITION QUALIFICATION REQUIREMENTS

The following are the minimum qualifications an individual needs to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education:
• Bachelor's degree (preferably in Education, Learning & Development, Instructional Design, Communications, or similar field) and/or equivalent work experience.
• Experience:
• Two years' training, teaching, learning and development, and/or customer service experience.
• Four years' experience using computer systems, including MS Office.
• Demonstrated understanding successfully creating, maintaining, and optimizing learning experiences using Articulate Storyline 360, video editing software, and Audacity
• Demonstrated understanding of managing a Learning Management System
• Certifications:
• None

Applied Skills

• Ability to sell people on the idea of change.
• Must have high technical aptitude, be able to learn new systems quickly, with a focus on accuracy.
• Ability to interpret a variety of technical instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to train large and small groups in an interactive environment.
• Ability to manage group dynamics and the customer relationship.
• Ability to solve practical problems and carry out responsibilities with minimal supervision
• Strong customer and results orientation
• Ability to interact effectively at all levels and foster a welcoming environment for a diverse team
• Ability to be self-motivated, flexible, and easily adaptable to changing needs
• Ability to stay calm and attentive to high level goals when the external environment is unstable and stressful.
• Ability to identify and diminish factors that contribute to an unstable or stressful environment
• Ability to defuse difficult situations by applying soft skills and quick thinking
• Ability to discern the difference between what is said and what is meant

Communication

• Ability to communicate technical information in a non-technical manner
• Ability to respond to difficult situations with tact and professionalism
• Ability to compose, edit, and proofread general business correspondence, such as business letters, training material, system setup scripts, customer-relationship documentation, and company memos
• Ability to understand technical design documentation
• Ability to comprehend project documentation such as scope of work definitions, project objectives, and project implementation plans
• High aptitude in public speaking and professional presentations

Travel Required:

• Employee must be capable of providing dependable personal transportation
• Employee will be required to travel to manufacturer sites for training and/or certification, as needed
• Employee may have occasional travel to other states.
• Employee is required to travel to and from customer sites, as needed.
• Employee will be required to travel to other Tech Offices

Current Openings for Training Specialist Jobs at Tech Electronics