Senior Voice Help Desk Specialist

Position Overview: We are currently seeking a Senior Voice Help Desk Specialist to add to our team.  The Senior Voice Help Desk Specialist performs telephone or remote technical support functions in support of internal and external customers on Voice & Data systems installed by Tech at customer sites. Responsible for providing a superior level of customer service in addition to an in-depth and high level of technical support by taking ownership of issues from initial request to final resolution, while serving as the primary point of escalation for Help Desk Specialists and Technicians.

• Remotely troubleshoot and diagnose our customers network connectivity, PC, VOIP, and server issues
• Message and place calls to customers for information gathering and troubleshooting
• Work closely helping to resolve issues with sales representatives, customers, and VOIP engineers
• Remote Setup, support and maintenance of Voice networks and systems to completion with the primary focus on the Mitel platform
• Remote Setup, support and maintenance of Data networks and systems to completion pertaining to voice
• Understanding and maintaining network services such as DNS, DHCP, electronic mail, LDAP directories VLAN s and QoS
• Remotely supporting systems including PBXs, IP Platforms, Voice Mail Systems and applications with the primary focus on the Mitel product line

The position requires an Associate's Degree in electronics, computer science, information sciences and/or equivalent work experience.  The Senior Voice Help Desk Specialist requires five (5) years working in the service industry of technology systems and two (2) years' experience in Help Desk Support.  Experience working on Mitel 5000 and/or 3300 and/or equivalent IP Telephone systems is required.  Certification on CompTIA A+, Net +, CTP, or SSCP is highly preferred.

The Preferred Candidate Will Possess:

• Excellent organizational and time management skills with the ability to multi-task
• Must be a strong team leader
• Strong customer service orientation
• Commitment and conviction to accuracy
• Ability to interact effectively at all levels of management and across diverse organizations
• Ability to change communication style to fit the situation and audience

Current Openings for Senior Voice Help Desk Specialist Jobs at Tech Electronics