Operations Manager- Denver

POSITION OVERVIEW 

Responsible for planning, organizing, controlling, and overall management of the following office processes: Project Management, Service, Systems Training, Materials Control, and Field Installation.  Directs activities to obtain the maximum quality, customer loyalty, and value. Additionally, this position will serve as Project Manager. See Project Manager job description for additional functions.

FUNCTIONS OF THE JOB

• Develops and directs procedures and methods to ensure quality standards are met and maintained for the installation and ongoing service of Tech's communication systems. Ensures that all communication systems are installed and maintained per customer contract specifications.
• Oversees and controls expenses for the department.
• Recommends changes that would improve the effectiveness of Tech's project management, engineering, service, training, materials control and field installation delivery systems.
• Ensures that all orders and other customer communications are promptly and accurately handled. In coordination with the Director of Operations and Engineering, takes appropriate action to resolve all customer legality problems associated with engineering and operations.
• Advises Director of Operations and Engineering on labor issues including safety, security, employee relations, scheduling, training, grievances and the like. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner.
• Builds, develops and manages operations leadership team capable of carrying out needed operations strategies and improving employee relations.
• Develops overall department strategy to assure that monthly profit and loss statements meet or exceed budgeted service sales as well as meet or exceed budgeted gross margins and department operating profits. Establishes work plan and staffing and arranges for recruitment or assignment of department personnel.
• Confers with the Director of Operations and Engineering to improve department response times and resolution guidelines and minimize risk for the company in all areas relating to service.
• Reviews ongoing performance results and identifies needs of the department employees. Implements coaching or mentoring partnerships as appropriate.  Develops career paths for department personnel when possible.  Trains and develops department personnel under the approval of the Director of Operations and Engineering.
• Oversees warehouse and materials control functions associated with material receipts and issuance of material associated with the warehouse and trucks.
• Participates in the development of the corporation's plans and programs as a strategic partner.
• Performs all Project Manager functions as assigned or requested.

Secondary Functions

• Performs standby manager duties as required.
• Accomplishes all tasks as appropriately assigned or requested.

Physical/Visual Activities or Demands:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. While performing the duties of this job, the employee is regularly required to sit, walk and talk or hear. The employee is occasionally required to reach with hands and arms.
2. The employee must exert up to 75 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
3. Specific vision abilities required by this job include clarity of vision at 20 feet or more as well as 20 inches or less.

Environmental/Atmospheric Conditions:  In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job

• Normal office environment
• Site work job conditions are similar to typical construction projects

SUPERVISORY DUTIES 

Is responsible for the overall direction, coordination, and evaluation of the office location.  In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities:  Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Supervises:
• Project Manager
• Project Foreman
• Technicians

POSITION QUALIFICATION REQUIREMENTS 

The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• High school degree; two year technical degree preferred.
• Ten (10) years experience in engineering/design and/or Project Management.
• Eight (8) years management experience

• License(s)/Certification(s) Required:
• Valid Missouri Chauffer's License
• Must maintain Automobile Liability Insurance with minimum limits of:
• $100,000 each person
• $300,000 each accident
• $100,000 property damage

• Travel Required:
• May require occasional out of town travel.

Current Openings for Operations Manager Denver Jobs at Tech Electronics