Customer Service Manager

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.

At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.

We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!

What's in it for you?

• Health, Vision & Dental Insurance on DAY ONE
• Company credit card, cellphone, laptop (as needed)
• Paid Time Off & Accrued Personal Time
• Tuition Reimbursement
• Long term & Short-term disability
• Generous Holiday Schedule
• Hybrid office schedule (select positions)
• Immense Growth Opportunities
• Relaxed Family Culture
• Teladoc, SurgeryPlus, & other medical benefits

What you'll do as a Customer Service Manager

Tech Electronics is looking to hire a Customer Service Manager (CSM). The primary function of the CSM is to manage a portfolio of service customers to ensure timely maintenance and inspections while providing high-level individual care.

• Manage Service Agreement Financial Performance
• Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales
• Responsible for quality assurance of all agreement deliverables

• Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customers' installed base information
• Order and track parts and subcontractors in support of maintenance plans
• Completes all scheduling in consultation with the Service Manager/Supervisor
• Assist the sales department in providing proactive engagement for renewals and closures
• Provide other activities as assigned by the manager.

Basic Qualifications:

• High school diploma or state-recognized GED
• Experience in the building technology industry
• Excellent organizational and interpersonal skills
• Proficient in Microsoft Office and business software systems
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Must be 21 years of age and possess a valid driver's license with limited violations.

Preferred Qualifications:

• Associate degree from a two-year/technical college or Bachelor's degree
• Experience in the building technology industry; 2+ years
• (Fire specific) NICET Level 2 certification
• Familiarity or experience with engineering Fire Alarm, or Security systems

Current Openings for Customer Service Manager Jobs at Tech Electronics