Customer Base Sales Systems Specialist

POSITION OVERVIEW:  Accountable for Customer Loyalty by building stronger relationships with our customers through educating them on their system(s) and to sell Moves, Adds and Changes.  This is a highly technical sales position, which requires maximum product knowledge.  Sales calls are based on installed systems, which are part of the Customer Base Sales Systems Specialist's assigned products/systems.

FUNCTIONS OF THE JOB

Essential Functions

• Proactively calls on the existing customer base as directed by the Director of Business Development to sell moves, adds, changes and system replacements.
• Informs Organizational Support of customer database changes.
• Contacts the selected list of customers based on the call frequency established by the Director of Business Development.
• Determines the current level of service support received by Tech.
• Proactively educates the installed base on their assigned system(s), which includes software upgrades, new enhancements and new technology.
• Determines how the customer can better utilize their current system investment based on the customer's changing business needs.
• Understands Tech's sales system as directed by the Director of Business Development.
• Qualifies a sales opportunity through Tech's sales system.
• "Easily" talks about all of Tech's systems to determine interest in order to generate leads for other SSS's.
• Creates submissions and estimates for moves, adds and changes.
• Performs system demonstrations as needed.
• Keeps Director of Business Development informed of all activity, including timely preparation of required reports.
• Sells new system replacement or completely new systems with the Director of Business Development's approval.
• Achieves monthly sales quota as defined by the Director of Business Development.
• Continuously strives to develop a "completely satisfied customer" with each account.
• Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity and continued improvement.

POSITION QUALIFICATION REQUIREMENTS 

The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education:

Associate's Degree in a related Business or Technical field or equivalent work experience

Experience:

• Two years outside sales and/or technical experience in voice, data, alarm or video
• Two years experience using computer systems, including MS Office.

Current Openings for Customer Base Sales Systems Specialist Jobs at Tech Electronics